Privacy Policy

This Privacy Policy explains how hudoie.shop collects, uses, shares and protects personal information when you visit https://hudoie.shop, communicate with us or make a purchase.

For the purposes of applicable UK data protection law, hudoie.shop is responsible for the personal information described in this Policy.

Contact Details

Privacy enquiries and data protection requests may be sent to:

Email: help@hudoie.shop
Website: https://hudoie.shop

Personal Information We Collect

Depending on how you interact with the website, we may collect:

Identity and contact information

  • Name.
  • Billing and delivery address.
  • Email address.
  • Telephone number, if provided.
  • Account details.

Order and transaction information

  • Products ordered.
  • Order number.
  • Order value.
  • Payment status.
  • Delivery and tracking information.
  • Returns, refunds and customer service history.

Payment information

Payments are processed through payment providers available at checkout.

We may receive limited payment-related information, such as payment status, payment method, billing details and transaction identifiers. Full payment-card details are generally processed directly by the relevant payment provider and are not stored by hudoie.shop.

Technical and usage information

  • IP address.
  • Browser and device type.
  • Operating system.
  • Time zone and approximate location.
  • Pages viewed and actions taken.
  • Referring website.
  • Cookie and analytics identifiers.
  • Website security and diagnostic information.

Communications

We may retain emails, support requests, reviews, survey responses and other communications sent to us.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account or contact us.
  • Automatically through cookies and similar technologies.
  • From Shopify and service providers involved in operating the store.
  • From payment providers, delivery companies and fraud-prevention services.
  • From advertising or analytics partners where legally permitted.

How We Use Personal Information

We may use personal information to:

  • Process and confirm orders.
  • Take and verify payments.
  • Arrange delivery and provide tracking information.
  • Handle returns, refunds and complaints.
  • Provide customer support.
  • Maintain customer accounts.
  • Detect fraud, abuse and security incidents.
  • Operate, analyse and improve the website.
  • Maintain transaction and tax records.
  • Enforce our Terms of Service.
  • Send marketing communications where permitted.
  • Comply with legal and regulatory obligations.

Lawful Bases for Processing

Under applicable UK data protection law, we rely on one or more of the following lawful bases:

Contract

Processing is necessary to take steps at your request or fulfil our contract with you, including processing orders, payments, deliveries, returns and customer service requests.

Legal obligation

Processing is necessary to comply with accounting, tax, consumer protection, fraud-prevention or other legal obligations.

Legitimate interests

Processing is necessary for legitimate business interests, such as:

  • Protecting the website and customers.
  • Preventing fraud.
  • Improving products and services.
  • Maintaining business records.
  • Responding to enquiries.
  • Establishing or defending legal claims.

We consider the possible effect on your rights before relying on legitimate interests.

Consent

We rely on consent where required, including for certain marketing activities and non-essential cookies. You may withdraw consent at any time without affecting processing carried out before withdrawal.

Cookies and Similar Technologies

The website may use:

  • Strictly necessary cookies required for checkout, security and core website functions.
  • Preference cookies that remember selected settings.
  • Analytics cookies that help us understand website use.
  • Advertising cookies that support relevant marketing and campaign measurement.

Where required by law, non-essential cookies are used only after consent has been obtained.

You may manage available cookie choices through the website’s cookie preference tool or your browser settings. Blocking necessary cookies may prevent parts of the website from functioning correctly.

Marketing Communications

Where legally permitted, we may send information about products, promotions or store updates.

You may unsubscribe at any time by:

  • Using the unsubscribe link in a marketing email; or
  • Contacting help@hudoie.shop.

Service messages about an order, payment, delivery, security issue or policy update are not marketing messages and may still be sent when necessary.

Sharing Personal Information

We may share personal information with service providers that help us operate the store, including:

  • Shopify and ecommerce hosting providers.
  • Payment processors.
  • Fulfilment partners and delivery companies.
  • Customer support providers.
  • IT, cybersecurity and fraud-prevention providers.
  • Analytics and advertising providers.
  • Professional advisers, insurers and auditors.
  • Government bodies, regulators, courts or law-enforcement authorities where legally required.

Service providers may use personal information only for authorised purposes and subject to applicable contractual and legal obligations.

We do not sell personal information in the ordinary meaning of selling customer data for money.

Shopify

The store is operated using Shopify. Shopify processes certain personal information to provide hosting, checkout, security and ecommerce functionality.

Shopify may process information in countries outside the United Kingdom. Its processing is governed by its own privacy documentation and applicable contractual safeguards.

International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, we use legally recognised safeguards, such as:

  • UK adequacy regulations.
  • The UK International Data Transfer Agreement.
  • The UK Addendum to approved standard contractual clauses.
  • Other safeguards permitted by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • Completing orders and providing support.
  • Meeting tax, accounting and legal requirements.
  • Resolving disputes.
  • Preventing fraud.
  • Enforcing agreements.

Retention periods vary according to the type of information and applicable legal obligations. When information is no longer required, it is deleted, anonymised or securely restricted.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

Your Data Protection Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information in certain circumstances.
  • Request restriction of processing.
  • Object to certain processing.
  • Receive certain information in a portable format.
  • Withdraw consent.
  • Object to direct marketing.
  • Complain to a data protection authority.

To exercise a right, email help@hudoie.shop. We may request reasonable information to confirm your identity.

You may also complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/

Children’s Privacy

The website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Customers must have the legal capacity to enter into a purchase contract or use the website with the involvement of a parent or legal guardian.

Third-Party Links

The website may contain links to third-party websites. hudoie.shop does not control and is not responsible for the privacy practices of independent third parties.

Review the privacy policy of a third-party service before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests:

hudoie.shop
Email: help@hudoie.shop
Website: https://hudoie.shop