Shipping Policy

This Shipping Policy applies to orders placed through https://hudoie.shop.

Shipping Charge

hudoie.shop provides free standard shipping on all orders to destinations currently available at checkout.

There is no minimum purchase requirement for free standard shipping.

Import taxes, customs duties or government charges are not shipping fees and may apply to international orders where indicated by applicable law or customs authorities.

Delivery Time

The estimated total delivery timeframe is:

15–20 business days

This estimate includes normal order processing and transit time.

Business days normally exclude Saturdays, Sundays and public holidays.

The estimated timeframe begins after the order has been successfully placed and payment has been authorised. Orders requiring address verification, payment review or additional customer information may take longer.

Delivery dates are estimates rather than guaranteed appointment dates unless expressly confirmed otherwise.

Order Confirmation

After an order is placed, an order confirmation will normally be sent to the email address provided at checkout.

Please review the confirmation carefully and contact help@hudoie.shop promptly if any information is incorrect.

Order Processing

Orders are reviewed before dispatch for:

  • Payment confirmation.
  • Product availability.
  • Address accuracy.
  • Fraud and security checks.

Orders placed during weekends, public holidays or unusually busy periods may begin processing on the next business day.

Tracking Information

Where tracking is available, tracking details will be sent by email after dispatch.

Tracking information may require several business days to become active after the carrier receives the parcel.

If an order contains several products, it may be delivered in more than one parcel. Separate tracking details may be provided.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

Before completing checkout, verify:

  • Recipient name.
  • Building or house number.
  • Street name.
  • Flat or unit number.
  • Town or city.
  • Postal code.
  • Country.
  • Contact information.

If you notice an error, contact help@hudoie.shop immediately. We cannot guarantee address changes after processing or dispatch begins.

hudoie.shop is not responsible for a delay caused by incorrect or incomplete information supplied by the customer. This does not affect rights where we failed to use information correctly supplied to us.

Delivery Delays

Delivery may be delayed by circumstances including:

  • Severe weather.
  • Public holidays.
  • Carrier congestion.
  • Customs inspections.
  • Transport disruption.
  • Remote delivery locations.
  • Incorrect address information.
  • Security or payment verification.
  • Events outside reasonable control.

If a delay occurs, we will provide available information and reasonable assistance.

The agreed 15–20 business-day estimate does not remove any mandatory right to cancel or seek a remedy if delivery is not made within the applicable agreed or legally required period.

Customs and International Orders

Where international delivery is available, customs authorities may inspect the parcel.

Customers are responsible for any import taxes, customs duties or government charges that are clearly applicable to the order, unless checkout states that those charges are included.

Customs processing time is outside our direct control.

Missing Parcels

If tracking shows no meaningful update or the order has not arrived after the estimated delivery period, contact:

help@hudoie.shop

Include your order number and delivery address.

We may ask the carrier or fulfilment provider to investigate. An investigation may require additional time.

Where an order is confirmed lost, we will provide an appropriate replacement or refund in accordance with applicable law.

Parcels Marked as Delivered

If tracking shows “delivered” but you cannot locate the parcel:

  1. Check the delivery location and surrounding safe places.
  2. Ask household members, neighbours or building staff.
  3. Check for a delivery notice.
  4. Contact the carrier if carrier details are available.
  5. Contact help@hudoie.shop if the parcel remains missing.

Damaged Deliveries

If a parcel or product arrives damaged, contact help@hudoie.shop as soon as reasonably possible.

Provide:

  • Your order number.
  • Photographs of the outer packaging.
  • Photographs of the shipping label.
  • Photographs or video showing the damaged product.

Keep the product and packaging until we confirm the next step.

Refused or Unclaimed Parcels

A parcel may be returned if it is refused, not collected or cannot be delivered because the address is incorrect or incomplete.

After the parcel is returned, we will contact the customer regarding available refund or reshipment options. Additional costs caused by customer-supplied address errors or failure to collect may apply where legally permitted.

Order Changes and Cancellations

Contact help@hudoie.shop promptly to request an order change or cancellation.

We will try to assist, but changes cannot be guaranteed once processing or dispatch has started.

If the order has already been dispatched, the Return and Refund Policy will apply after delivery.

Contact

For shipping and delivery assistance:

hudoie.shop
Email: help@hudoie.shop
Website: https://hudoie.shop