Return and Refund Policy
This Return and Refund Policy applies to purchases made through https://hudoie.shop.
Nothing in this Policy limits or excludes any mandatory rights available to consumers under applicable UK consumer law.
Your Right to Cancel an Online Order
If you are a consumer, you may cancel an eligible online purchase without giving a reason.
You must notify us of your decision to cancel within 14 days beginning on the day after you, or a person nominated by you, receives the goods.
To exercise this right, email:
Your message should include:
- Your full name.
- Your order number.
- The email address used for the order.
- The product or products you wish to return.
- A clear statement that you wish to cancel the purchase.
After notifying us, you must send the eligible goods back within a further 14 days. We will provide the applicable return instructions and return destination by email.
Return Conditions
Returned products should be:
- Unworn and unused, except for reasonable inspection or trying on.
- Unwashed and free from stains, odours, cosmetics, pet hair or other damage.
- Returned with original tags, accessories and packaging where reasonably possible.
- Securely packaged to prevent damage in transit.
You may inspect or try on a product in the same way that you reasonably could in a physical shop.
If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product, we may reduce the refund to reflect any resulting loss in value, where permitted by law.
Products That Cannot Normally Be Returned for Change of Mind
The statutory cancellation right may not apply to:
- Products made to your specifications or clearly personalised.
- Sealed products that are not suitable for return for health or hygiene reasons after the seal has been broken.
- Certain underwear, swimwear, earrings or similar hygiene-sensitive products where a protective seal has been removed.
- Products that have been materially altered, damaged or misused after delivery.
- Perishable products.
- Digital content supplied immediately after the customer expressly agreed to immediate supply and acknowledged losing the cancellation right.
These exclusions do not remove your rights if a product is faulty, damaged, unsafe or not as described.
Faulty, Damaged or Incorrect Products
Please inspect your order promptly after delivery.
If an item arrives faulty, damaged, incomplete or different from what you ordered, contact help@hudoie.shop as soon as reasonably possible.
Include:
- Your order number.
- A description of the problem.
- Clear photographs or video showing the item and packaging, where appropriate.
- A photograph of the shipping label if the wrong product was delivered.
Where the product does not meet applicable legal standards, we will provide an appropriate remedy, which may include a refund, repair or replacement.
UK consumers may have a short-term right to reject faulty goods within 30 days of delivery. Additional rights to repair, replacement, price reduction or refund may apply after that period.
Return Shipping Costs
For an eligible change-of-mind return, the customer is normally responsible for the direct cost of returning the product unless we agree otherwise in writing.
If the product is faulty, damaged, materially not as described or incorrectly supplied, hudoie.shop will bear reasonable return costs or provide another appropriate return solution.
Do not return a product without first contacting us. Unauthorised returns may be delayed or sent to an incorrect location.
We recommend using a tracked return service and retaining proof of postage until the refund has been completed.
Refunds
Once a return is received, we will inspect it and notify you of the refund decision.
Approved refunds will be sent to the original payment method. We will not normally issue a refund to a different card, account or payment method.
For an eligible statutory cancellation, the refund will include the amount paid for the returned product and any applicable standard outbound delivery charge. Standard shipping from hudoie.shop is free, so there is normally no outbound shipping charge to refund.
We will process an eligible cancellation refund within 14 days after:
- Receiving the returned goods; or
- Receiving acceptable evidence that the goods were sent back,
whichever occurs first.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We do not guarantee direct exchanges because product availability may change.
If you need a different size, colour or product, contact help@hudoie.shop. We may ask you to return the original item for a refund and place a new order.
Order Cancellations Before Dispatch
Contact us promptly if you wish to cancel or change an order.
We will try to accommodate the request, but cancellation or amendment cannot be guaranteed once processing or dispatch has begun. If the order has already been dispatched, you may use the applicable return procedure after delivery.
Refused and Unclaimed Deliveries
If a parcel is refused, unclaimed or returned because the customer supplied an incorrect or incomplete address, we will contact the customer after the parcel is returned.
Any refund or reshipment will be handled in accordance with applicable law. Additional delivery costs caused by an incorrect address or failure to collect may be deducted or charged where legally permitted and clearly communicated.
Sale Products
Sale and discounted products have the same statutory rights as full-price products. A discount does not remove your rights when a product is faulty, damaged or not as described.
Contact
Return and refund requests should be sent to:
hudoie.shop
Email: help@hudoie.shop
Website: https://hudoie.shop
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